As a Mosaic user, you will be emailed a bulletin at least once a month. Email the Mosaic Development and Support Team if you are not receiving the bulletins.
8 February 2024
- mandatory requests
- workflow step IDs
- identifiable information when completing FreshService tickets
- generic email addresses
- documents > create
- referring to carers
- adding next actions
- change of form name in FreshService
- case notes download issue
- if you need help?
20 December 2023
- restricted records and financial assessments
- adult conversation record
- Mosaic champions
- requesting access for a new member of staff (change worker or end worker)
- new users - Teams training
- approving Mosaic FreshService requests
- find person / worker
- appropriate warnings
- confidential addresses
- case notes
7 November 2023
- Mosaic request authorisations – managers
- adult my assessment and review
- ending services post strength based forms go-live
- reminder – recording personal relationships
- virtual workers
- referring to in house day service
- requests for home care – addresses
- penderels trust form in Mosaic from August 2023
- completion of purchase service request and adult homecare / shared lives services required next action
29 September 2023
- inputting tenure type
- adult my review: section two
- care portal and shared care record access – we are seeking your feedback!
- AllPay cards - change of address
- adults’ workflow maps on the Mosaic hub
- are your contact details correct in Mosaic?
- completing FreshService tickets
- how to request access for a new user and training?
- upcoming training courses
21 August 2023
- strength-based workflow and forms
- reminder – recording a date of death
- finishing timed out case notes recorded while acting for others
- required clipboard requests
- workflow step IDs
- if you need help?