As a Mosaic user, you will be emailed a bulletin at least once a month. Email the Mosaic Development and Support Team if you are not receiving the bulletins.
3 June 2024
- adult historic residential purchasing request
- appropriate access while using Mosaic
- remember to save before finish
- key, involved teams - key, involved worker
- assignment notes
- worker name changes
- fresh service Mosaic requests
- new starters and role changes in Mosaic
- worker leaver process
1 May 2024
- reminder - cases transferring from hospital to area team
- deferred payment changes
- required clipboard requests
- using Mosaic how do I?
- user satisfaction feedback
- authorising freshservice tickets
25 March 2024
- adult top-up waiver form
- process for returning telecare referral
- reminder - hospital admission avoidance (acute hospitals)
- care portal and shared care record – we are seeking your feedback!
- selecting the right approving manager
- checking documents can be PDF'd before finishing
- deactivating Mosaic accounts
- how you contact the Mosaic training team is changing
8 February 2024
- mandatory requests
- workflow step IDs
- identifiable information when completing FreshService tickets
- generic email addresses
- documents > create
- referring to carers
- adding next actions
- change of form name in FreshService
- case notes download issue
- if you need help?
20 December 2023
- restricted records and financial assessments
- adult conversation record
- Mosaic champions
- requesting access for a new member of staff (change worker or end worker)
- new users - Teams training
- approving Mosaic FreshService requests
- find person / worker
- appropriate warnings
- confidential addresses
- case notes