How to complete an incident report
Contact educational travel -
- You can use this form for the following:
- report an incident on school transport
- report frequent late running school transport
- cancel your transport permanently
- request a bus swap
- report non arrival of a school bus pass
- request your TRA number
- request your PAY number for post 16 transport
How to report an incident
- complete the incident report form
- provide clear, factual details (avoid opinions)
- Include: contract number, date and time of incident, names of those involved, what happened, actions taken at the time
If urgent or safeguarding related, contact the operations team on 01522 552637 as well as submitting the report.
Incomplete forms may delay resolutions, so please ensure all sections are completed before submitting.