Information about clients should be available as and when it is needed. Where there is a business need to do so, Mosaic users should be able to access information for any person unless a decision has actively been made to restrict access to that information.
All Mosaic users are expected to treat information encountered within their work as confidential and use it in line with data protection guidelines.
All Mosaic users have committed to respect confidentiality within their standard working terms and conditions.
Mosaic users should not access information which is not related to the work they are carrying out, nor should they attempt to access their own client record even if they come across it by accident.
It is recognised that essential information should be available to safeguarding screeners and staff working in the emergency duty team. Therefore, these Mosaic users are given full access to all restricted records.
