Monitoring and audit
If an LCC employee’s or external professional’s team manager has requested to have the employee’s client record restricted, if the employee then leaves the team manager must request that the restriction is removed. This would also be the case if change of role means the employee no longer requires access to Mosaic.
Mosaic Service Desk will keep a record of all access requests for monitoring purposes.
Any breaches of password security (e.g. users sharing passwords to allow other staff members to gain access to confidential records) should be dealt with and managed by the employee’s Line Manager, in consultation with Human Resources for disciplinary matters.
An audit report is available at management request for investigations, serious case reviews, or disciplinary action.
This report shows who has accessed a record and when, at both worker and client level.