Introduction
The Mosaic Service Desk has the ability to restrict access and remove restrictions to records in Mosaic.
Access can be restricted at individual Worker level.
Restricted Record requests must be raised with Mosaic Service Desk.
If you are employed by Lincolnshire County Council (LCC), you should submit a Restricted Records form via MyPortal > Mosaic Requests > Restricted Records.
Otherwise, you should ask your authorising manager to contact Mosaic Service Desk directly.
A record is restricted in Mosaic when:
- the record contains sensitive information and it may be inappropriate for this to be available to all Mosaic users
- the client record is for an LCC employee or an external professional who uses Mosaic, so the employee needs to be prevented from accessing the record