Help desk support is available Monday to Friday, 8am-6pm.

If you are not employed by Lincolnshire County Council or Serco, you need to phone the help desk on 01522 555 555, option 1, option 2, with the relevant details of your query.

If you are employed by Lincolnshire County Council or Serco, you need to select the appropriate form through MyPortal > My IT > Mosaic Requests.

If your work has timed out or locked, you can contact the Mosaic help desk directly on 01522 555 555, option 1, option 2.